Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place. As the name suggests, this section is a compilation of answers to questions our clients commonly ask. Just start by following one of the links below.

How long does it take for you to complete my order?

What is a "proof"?

Why do I need to look at a proof if I've already given you everything needed for my order?

Do I still need to approve a proof if I bring my work in on a disk?

How do I go about getting an estimate?
(Request Quote)

What is One-to-One Marketing?

What are Customer Portals?

What is Inventory Management?

What is Variable Data Printing?

What is PrintFLEX?
See PrintFLEX

What is an "Igen"?

How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent turnaround time demands. We like to say "if anyone can do it, we can."

What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our location or delivered to you. On multiple color jobs, we can produce a color proof to show how the different colors will appear.

Why do I need to look at a proof if I've already given you everything needed for my order?
Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

Do I still need to approve a proof if I bring my work in on a disk?
It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof we provide assures that the output device we used has correctly interpreted and processed the information you provided.

How do I go about getting an estimate?
Well, since you are here we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to provide an accurate quote is to send us a detailed email of your needs, or give us a call and speak with one of our Account Executives.

What is One-to-One Marketing?
One-to-One Marketing is the ability to mine existing or acquired databases in order to create promotional materials with information, pictures, or specific data, that speak to the individual recipient.

What are Customer Portals?
A customer portal is an internet gateway, sometimes branded, through which print projects can be managed - creative and data file submission, proofing, invoicing, payment, etc.

What is Inventory Management?
Inventory Management is the process of producing and storing your printed materials as cost-effectively as possible. On-demand, digital, variable data printing can virtually eliminate costs associated with material storage as it allows you to produce exactly how many you need, when you need it!

What is Variable Data Printing?
Variable Data Printing (VDP) is a digital printing process that uses a variable information composition engine to merge a database with a composed page to perform a pre-defined business logic. In other words, VDP merges your creative file with your data file, in a manner defined by you, to allow you to customize your promotional pieces for the individual recipient.

What is PrintFLEX?
PrintFLEX is a web-based print management and ordering tool created to facilitate printing and mailing projects on-line, in real time.

What is an "Igen"?
An Igen, or more precisely, an Igen 3, is a state-of-the-art , full-color, variable-data-capable, high-speed, digital printing device. Igen is shorthand for Image Generation.

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